Job Details

Technology Support Analyst
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Position Number: 5056203
Location: El Paso, TX
Position Type: Computer and Information Technology

Technology Support Analyst

Job ID: 10894
Location: El Paso, TX
Full/Part Time: Full Time
Regular/Temporary: $RegTemp

FLSA Status

Non-Exempt

Posting End Date

Open Until Filled.

Earliest Start Date

As soon as possible.

Salary

$41,500 annually.

Hours per Week

40.00 Standard from 8:00 AM to 5:00 PM

Hiring Department

Technology Support

Please Note

Note: The primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed below. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information. Must possess a valid driver's license issued by the State where the applicant resides and must be insurable as defined in the UT System UTS 157, as applicable to the performance of essential duties and responsibilities of the position.

Required Application Materials

A resume and a list of 3 professional references are required in order to apply.

Please include references in the same document with the resume.

Purpose of Position

Under close supervision and with minimal latitude for the use of initiative and independent judgment, assists with campus-wide technology infrastructure and services.

Essential Functions

Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with all University account issues and passwords, hardware, software, networking, phone, and other computer related technologies.

Collects information about problem and leads user through diagnostic procedures to determine source of error. Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to Help Desk Specialists.

Logs and tracks calls using call-tracking system, and maintains history records and related problem documentation.

Provides assistance to customers remotely for computer software and all Audio Visual smart classroom equipment.

Support and troubleshooting of handheld devices.

Provides basic computer and printer troubleshooting.

Notifies and logs incidents for teams on issues with major systems. Assist in desktop/laptop imaging and new computer set ups.

Analyzes and evaluates requests and makes recommendations to reduce help line incident rate.

Provides training and develops/maintains manuals to users on IT deployed technologies.

Documents simple solutions to populate our Solutions database.

Develops and maintains all team websites. Provides directory assistance to internal and external customers.

Creates training tools, trains and mentors part-time and work-study employees on all work duties.

Stays abreast of industry trends and all applicable technologies.

Manages and/or assists with special projects and new technologies, as needed.

Knowledge of all Microsoft Office software and able to learn and use institutional software systems.

Complies with all State and University policies.

Other duties may be assigned.

Required Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education required: High school diploma or general education degree (GED)

Minimum Experience required: One (1) year of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must regularly lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The work environment is usually moderate in volume.

EO/AA Statement

In keeping with its Access, Excellence, and Impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.

To apply, visit https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=2&JobOpeningId=10894&PostingSeq=1