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Manager of Telecommunications & Card Access
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Position Number: 2226994
Location: Worcester, MA
Position Type: Computer and Information Technology

JOB TITLE
Manager of Telecommunications & Card Access

LOCATION
Worcester

DEPARTMENT NAME
IT Infrastructure

DIVISION NAME
Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY
This position is a hands-on technical/management role reporting to the Executive Director, IT Infrastructure and Operations. The Manager is responsible for providing management and oversight for Telecommunications and Card Access Systems services as provided to the WPI Community. This individual will have a diverse technical background to lead, coordinate and collaborate with members of Information Technology and Campus Police supporting the evolving service, demonstrated project management skills and a service-oriented approach to IT Infrastructure.

WPI is passionate about creating an inclusive workplace that promotes and values diversity. We are looking for candidates who can support our commitment to equity, diversity and inclusion. Applicants must have demonstrated experience working in and fostering a diverse and inclusive workplace and/or commitment to do so as an employee at WPI.

JOB DESCRIPTION

Responsibilities

Supervise and support Access Systems/Telecommunications staff.
Provide leadership and strategic design for moving from on-premise telephony to cloud based telephony.
Evaluate and identify new technologies to support WPI Strategic Goals
Oversight and administration of foundational telecommunication services. Examples are:
- Campus phone system with branch offices, digital and VoIP handsets
- Implementation, programming, and maintenance of the WPI PBX and associated wiring infrastructure.
- Automated Attendants, Voice Mail and Call Center functionality
- Emergency Phones and blue light signals
Management and oversight of extended telephony services including but not limited to:
- Software based VoIP telephone clients
- Phone to Cloud Service integrations such as eFax, Microsoft Teams, etc.
- e911 Location Services
- Implementation, programming and maintenance of Call Center and conference hardware and software.
- Building Distributed Antenna Systems (DAS) for cell phone signal
Oversight of Access Systems services such as design, implementation, and maintenance of the WPI card access, surveillance, and alarm systems:

- Card-based entry hardware on the WPI Campus and associated buildings

- Access Control software and servers

- Security cameras

Identify and Monitor all critical equipment used in the Access Systems and Telecommunication services
Project Management and documentation of all Telecommunications / Access Systems department projects, including representation of service changes with Change Accountability Board (CAB)
Responsible for proposing and managing annual capital expense budgets for the department
Working in conjunction with Director of Networking to maintain an up-to-date inventory of all active equipment
Maintaining accurate Campus maps and telephone wiring diagrams in conjunction with Director of Networking
Participation in Telecommunications and Campus Card Access working groups to recommend new policies and procedures
Participate in interdisciplinary groups to ensure appropriate integrations between Telecommunications / Access Systems services and greater IAM/ERP services
Participate in all building projects (new construction and renovations) to assure proper implementation of all card access and telephony requirements are met
Perform other related duties as assigned.

Requirements

BS degree in Computer Science, Electrical Engineering, or Information Technology.
A minimum of 6 to 8 years hand-on experience in Information Technology.
A minimum of 2 to 4 years supervisory or management experience.
Excellent communication skills when working with end-users, Campus Management, and Leadership.
Knowledge of physical security systems/hardware, familiarity with Lenel is a plus.
A thorough knowledge of network architecture and security.
Experience with network hardware/cabling and knowledge of network management software including experience in network troubleshooting.

Please include a cover letter to be considered for this position.

FLSA STATUS
United States of America (Exempt)

WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We are seeking individuals with diverse backgrounds and experiences who will contribute to a culture of creativity and collaboration, inclusion, problem solving and change making.

To apply, visit: https://wpi.wd5.myworkdayjobs.com/en-US/WPI_External_Career_Site/job/Worcester/Manager-of-Telecommunications---Access-Systems_R0001277

About WPI
WPI is a vibrant, active, and diverse community of extraordinary students, world-renowned faculty, and state of the art research facilities. At WPI, we have competitive and comprehensive benefits, including health insurance, long-term care, retirement, tuition assistance, flexible spending accounts, work-life balance and much more.

Diversity & Inclusion at WPI
WPI is committed to creating an inclusive workplace where everyone feels valued and respected; a place where every student, faculty and staff member can be themselves, so that they can study, live, and work comfortably, to reach their full potential, and make meaningful contributions in order to meet departmental and institutional goals. WPI thrives on innovative practice and welcomes diverse perspectives, insight, and people from diverse lived experiences, to enhance the community environment and propel the institution to the next level in a competitive, global marketplace.