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Housing Operations Coordinator

Position Number: 4825405
Location: Worcester, MA
Position Type: Residence Life and Housing

JOB TITLE
Housing Operations Coordinator

LOCATION
Worcester

DEPARTMENT NAME
Housing

DIVISION NAME
Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY
The Housing Operations Coordinator is a live-in professional responsible for the management of all facilities operations aspects of the undergraduate residence halls, graduate houses, and contracted housing locations within the scope of the Housing & Residential Experience (H.R.E.) Center. The Housing Operations Coordinator reports to the Assistant Director of Housing.

WPI is passionate about creating an inclusive workplace that promotes and values diversity. We are looking for candidates who can support our commitment to equity, diversity and inclusion.

JOB DESCRIPTION

Housing Operations

Provide quality service to stakeholders; direct visitor inquiries to proper department or internal staff members if necessary.

Oversee management of department email inbox, collaborating with Housing Conference Coordinator in establishing plan for review and response.

Serve as primary H.R.E. Center staff member contact for Facilities.

Manage and track all work orders submitted for residential areas.

Triage emergency work orders and student concern call-ins as needed.

Work in partnership with campus stakeholders and outside vendors to ensure timely and accurate completion of work orders in residence halls.

Provide daily guidance to vendors who provide services in the residence halls.

Conduct building walk throughs weekly with Facilities partners.

Lead preparations and cleaning coordination for transition periods (winter break, end of academic year, and end of summer).

Responsible for communication surrounding facilities issues and student communication for all residential facilities under H.R.E. Center.

Coordinate and facilitate fire drills, fire extinguisher and fire alarm inspections, and lodging license renewal & inspection process for all residential facilities.

Coordinate appliance replacement for residence halls as needed.

Administer academic year damage billing process for all residential facilities, including setting rates with input from various stakeholders.

Assist with room change process within the Star Rez Housing Portal.

Co-manage overall department key management and ongoing inventory of all keys.

Serve as contributor of the Star Rez Housing Portal for housing and employment applications, as well as other data forms, as needed.

Contribute to the planning and execution of major H.R.E. Center processes including but not limited to:

Housing Selection
Opening/Move In
Closing/Move Out
Key Management
ID Office
Wellness Days

Serve as the third-party vendor relations representative for the H.R.E. Center for the following programs/services and additional vendors as contracts are developed:

Storage, pickup, and delivery of student belongings
Rental programs such as refrigerators, microwaves, etc.
External facilities/maintenance vendors
Other vendors, as needed

Residence Hall Project Management

Oversee procurement, deliveries, and installations of furniture/fixtures/goods, as needed for projects/residence halls.
Prepare and process financial processes to support procurement of furniture/fixtures/goods.
Plan, manage, and administer undergraduate and graduate residence hall low-level renovation/project work for projects, as needed.
Partner with campus representatives, as needed, for scheduling and completion of projects.

Auxiliary Functions

Serve in H.R.E. Center on call rotation with Housing Conference Coordinator and Community Director Staff.
Establish effective working relationship with campus office and departments including but not limited to: Facilities, Campus Police, Information Technology, Finance and Operation, Office of
General Counsel, Environmental Health and Safety, Student Development and Counseling Center, and Dean of Students Office.
Participate in Division of Student Affairs activities. Serve on division or campus wide committees as appropriate.
Other duties as assigned including supporting the work of other staff members as needed.

REQUIREMENTS

Master's Degree in college student personnel, higher education administration or related area preferred. Bachelor's degree required.
A minimum of 2-3 years of residence life experience required.
Exceptional interpersonal and communication skills with the ability to exercise a high degree of judgment, diplomacy and discretion.
Possesses a willingness and ability to support a diverse and inclusive campus community.
Ability to work effectively in a fast-paced environment.
Strong candidates are those with excellent organizational, interpersonal and communication skills; good judgment; ability to interact with diverse constituencies; and can work effectively, individually and as a team member.

Pay: $45,000 - $48,000 per year. This is an on-site live-on position. Salary includes a semi-furnished on-campus apartment and meal plan. WPI's benefits package contains great perks and necessitates for today including a generous retirement match, wellness benefits, tuition assistance and many more!

FLSA STATUS
United States of America (Exempt)

WPI is an Equal Opportunity Employer that actively seeks to increase the diversity of its workplace. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. It seeks individuals with diverse backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making. It is committed to maintaining a campus environment free of harassment and discrimination.

To apply, visit: https://wpi.wd5.myworkdayjobs.com/en-US/WPI_External_Career_Site/job/Worcester/Housing-Operations-Coordinator_R0002627

About WPI
WPI is a vibrant, active, and diverse community of extraordinary students, world-renowned faculty, and state of the art research facilities. At WPI, we have competitive and comprehensive benefits, including health insurance, long-term care, retirement, tuition assistance, flexible spending accounts, work-life balance and much more.

Diversity & Inclusion at WPI
WPI is committed to creating an inclusive workplace where everyone feels valued and respected; a place where every student, faculty and staff member can be themselves, so that they can study, live, and work comfortably, to reach their full potential, and make meaningful contributions in order to meet departmental and institutional goals. WPI thrives on innovative practice and welcomes diverse perspectives, insight, and people from diverse lived experiences, to enhance the community environment and propel the institution to the next level in a competitive, global marketplace.